Refund and Returns Policy

 

For perishable livebait –

Please get in touch with us within 24 hours of receiving your purchase if, for any reason, you are not completely pleased with the product or if there’s something wrong.
If any livebait is bought by mistake and then shipped out before the error is discovered, we are unable to accept returns or provide refunds for the purchase.

For non-perishable items –

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please notify us within 14 days if you want to process the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

A receipt or other evidence of purchase is required in order for us to process your return.

There are certain circumstances in which just a partial refund is provided, including the following:

  • Any items that has been altered from its original state, has been damaged or is missing parts for reasons that are not due to an error on our side.
  • Any product that is returned more than thirty days after it was delivered.

Refunds

After your return has been received, it will be inspected, and then we will send you an email to let you know that we have received your item and have inspected it.
In addition to this, you will be notified whether or not your request for a refund has been accepted.

If your request for a refund is confirmed, then within a couple of days your credit card or other payment method used for the initial transaction will be credited for the amount of your refund.

 

Late or missing refunds

If you haven’t received your refund yet, you should double-check that it has been deposited into your bank account.

The next step is to get in touch with your credit card company; it might be some time before the refund is officially posted.

Next, get in touch with your bank.
There is often some amount of time spent processing that must pass before a refund is finally posted.

If you have done all that you are supposed to do and you still have not received your refund, please get in touch with us at sales@wormsdirect.co.uk.

Exchanges

Items are only replaced if they are faulty or damaged.
If you need to exchange it for the identical item, please contact us at sales@wormsdirect.co.uk and return it to: 34 Draymans Way, Ipswich, IP3 0QU.

Shipping returns

To return your goods, please ship it to: 34 Draymans Way, Ipswich, IP3 0QU.

You will be responsible for paying for your own return shipping fees. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.

The time it takes for your exchanged product to reach you may vary depending on where you reside.

If you are returning an item that is more expensive, you might consider utilising a trackable shipping service or purchasing shipment insurance.
We cannot guarantee that your returned item will be received.

Need help?

Contact us at sales@wormsdirect.co.uk for questions related to refunds and returns.