During the current problems we have had to revise several aspects of our mail order business,
Please read thoroughly, don’t just skip it as by placing an order you agree to these changes, thank you for your understanding.
Due to very unpredictable deliveries of our live products by Royal Mail, we are currently using our courier for ALL deliveries, please provide a genuine contact number and emali, doing so means you will be updated on a delivery time and we can contact you quickly of any problems, failure to do so could result in delayed delivery.
Due to the very high charges by our courier in these areas, we are NOT able to supply to the following areas: Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish highlands including as of the 1st of March 2021 – all AB postcodes and all Scottish offshore islands, this applies to all our products, if an order is placed it will be cancelled and a refund less our card processing charges will be made, further info. on the product pages.
We are extremely unhappy at having to do this, in our 20+ years of trading we have prided ourselves in being able to supply all goods to all postcodes with no additional charges but times have changed, it is often suggested we change our courier, there are only 2 we can use and we have tried the other company! we hope you understand.
All our products are now being dispatched with our courier, if you are not in please make arrangements with a neighbour and make sure we or the courier will be aware of this, you can also let us know on the order form where to leave etc, in the absence of any information we will instruct the courier to “leave safe”
Ordering – We continue to accept orders as normal and do ask that they are placed online, this enters them into the system and means that they will usually be processed more speedily, we are happy to take orders on the ‘phone if you need advice and haven’t been able to find this under https://www.wormsdirectuk.co.uk/blog/ or https://www.wormsdirectuk.co.uk/help-contact/care-guides/ Please do check these first before calling.
Dispatch information – please go to the dispatch information here: https://www.wormsdirectuk.co.uk/help-contact/dispatch/ for the current estimated dispatch date, the date shown and notified to you in your emailed order update is what we hope to achieve , however, dispatches may be delayed. When you place an order your update email will also tell you the delivery service we expect to use, this may also be changed at the last minute.
Please note orders placed for express delivery will no longer be a guaranteed delivery date, your order will be dispatched at the next available dispatch date on the quickest service available.
Delivery information – our deliveries are currently carried out by our courier deliveries are generally still next day but this is not guaranteed so please allow 2 working days before calling us.
Care after a delayed delivery – when worms have been travelling they often arrive in an innactive state, they will not be particularly lively and wriggling around as you might expect, if they have been delayed they really do appreciate a drop of cool water, maybe some wet moss or newspaper if you have any and a day in a refrigerator (particularly earthworms) if not a fridge then a night on a cold concrete floor, always keep the bag closed or the lid on the tub, please do this before assuming they are dead.
Collecting your order – (THIS DOES NOT AFFECT OUR MAIL ORDER BUSINESS, STRICTLY APPLIES TO OUR SHOP FOR COLLECTIONS ONLY)
As Boris has announced a lock down, we will not be allowed to have face to face with our customers as a “none essential shop” we will therefore go back to the “call and collect” system we operated in the spring lock down.
Customers can call us Monday to Saturday 9 – 5 on our usual number of 01245 381933, place an order, arrange payment and collection and your order will be available for collection (details given when you call) from our collection point at the gate.
Any updates or changes will be posted on here so check in every now and then.
All the best, Nigel.
By placing an order you agree to these changes, thank you for your understanding.