To ensure our live products reach you in the best condition we dispatch orders on days that avoid delivery over weekends and holidays. We dispatch orders on Monday, Tuesday, Wednesday, and Thursday (excluding holidays).
We aim to dispatch orders received before 12pm the same day, however, exceptions apply – see the sections below for more information.
The next dispatch date is Monday 6th April.
Although we hope that deliveries will continue as normal the information printed on this page should be taken as a guide only, with the current situation dispatch times and delivery times may well fluctuate, thank you for your understanding.
Will my order be dispatched same day?
Orders received by 12pm on Mondays to Thursdays are normally dispatched on the same day. Orders received after 12pm may be dispatched the following day or Monday. During periods of high demand or adverse weather, your order may be dispatched later.
Look out for the dispatch date shown on this page and in the basket/checkout before you place your order. The dispatch date for your order is also shown in your confirmation and order dispatched emails.
When will my order arrive?
We will send you an email when your order is dispatched so you know when to expect delivery. Depending on the delivery option you chose during checkout your order will arrive the day after dispatch (Express delivery) or within 3 days (Standard delivery). We find that most customers receive Standard delivery orders the next day, however this is not guaranteed. If your order is urgent or needed sooner, please choose the express delivery option in the checkout.
Deliveries by our carrier normally require a signature on arrival, due to the Coronavirus problem the driver will now not require a signature but instead will ask you for your name and record it.
See the table below for when you can expect your order to arrive based on the day the order was placed and the delivery method chosen:
|Order placed1||Dispatch2||Standard delivery3||Express delivery|
|Mon||Mon||Tue / Wed||Tue (by 1pm)|
|Tue||Tue||Wed / Thu||Wed (by 1pm)|
|Wed||Wed||Thu / Fri||Thu (by 1pm)|
|Thu||Thu||Fri / Sat||Fri (by 1pm)|
|Fri||Mon||Tue / Wed||Tue (by 1pm)|
|Sat||Mon||Tue / Wed||Tue (by 1pm)|
|Sun||Mon||Tue / Wed||Tue (by 1pm)|
1 Orders received before 12pm. Orders received after 12pm – see following day.
2 Bank holidays – orders will be dispatched the next working day.
3 Typical delivery day but may take longer in rare cases.
What if I’m not in when my order is delivered?
If you miss delivery then the carrier should leave a calling card to let you know how to collect or receive it. If the delivery has been returned to the carriers depot, please collect or rearrange delivery as advised on the card as soon as possible, especially if your order contains live products. We are not liable for deterioration of live products due to missed delivery or delayed collection by the customer.
If you think you will be unable to take delivery of your order you can specify an alternative delivery address in the checkout, or request the delivery is left in a safe place (see below). Express delivery may be worth considering as it is guaranteed to arrive before 1pm next day.
Can I request my delivery be left somewhere?
Yes, you can provide delivery instructions in the ‘Order Notes’ when you checkout. Instructions you provide will be printed on the delivery label, however, we cannot guarantee that the carrier will follow them. The location you specify must be secure and if your order contains live products, the location must avoid extreme temperatures.
Worms must be kept cool and out of sunlight. Our recommendation, especially when the order contains live products, is that arrangements are made with someone who can accept delivery on your behalf. We cannot be held responsible for live products left unattended that have deteriorated due to overheating, freezing, or if the order goes missing.
How long does standard delivery take?
Standard delivery is included and by Royal Mail First Class post or courier for heavy or bulky items. This normally takes one to two days from day of dispatch, in most cases orders are delivered next day but it is not guaranteed. If your order is urgent or needed sooner, please choose the express delivery option in the checkout. Also refer to the table above for order dispatch and delivery examples.
What is express delivery?
Currently express delivery by 1pm CANNOT be guaranteed by Royal Mail they will do their best and prioritise special deliveries but if it is delivered late they will not refund the charge. In choosing this option at checkout you agree to these conditions, thank you for your understanding.
Express delivery is a guaranteed next day by 1pm delivery service for orders received by 12pm. Orders received after 12pm may be dispatched the following day. Please note we do not dispatch every day (see above). We will send you an email when your order is dispatched.
During periods of high demand, hot weather, or where we are unable to fulfil your order e.g. stock shortages, your order may be dispatched later, however, we will always prioritise express deliveries whenever possible but if the dispatch date is changed you will receive an update email, if the new date is not acceptable and you wish to cancel the express delivery we must be notified before the new dispatch date. We will send you an email when your order is dispatched so you know when to expect delivery.
Your order will be delivered using Royal Mail or APC depending on the weight of your order. A signature may be required on receipt.
Express delivery to Northern Ireland or Highlands and Islands may incur an additional charge depending upon the weight of your order. We will contact you before dispatch.
My order hasn’t arrived?
If you have not received your order after a couple of working days please get in touch with us on 01245 381933.
There’s a problem with my order?
If you have any issues with your order please get in touch with us on 01245 381933.
Do you deliver outside the UK?
We do not deliver outside the UK and orders cannot be placed online. If an order is placed online for outside the UK, it will be cancelled and your payment refunded subject to deductions of any bank charges we may have incurred.
For full details regarding our dispatch and delivery please read our terms and conditions.
For all other delivery queries please contact us.