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Dispatch information and advice
We dispatch Mondays, Tuesdays, Wednesdays and Thursdays but not Fridays, Saturdays or Sundays. or Bank Holidays and orders can be placed anytime, 24 hours, 7 days a week.
Next dispatch date is: MONDAY 12th.
Royal Mail 1st class is hopefully and usually delivered next day after dispatch, this is not guaranteed so please allow extra delivery time, if after a couple of working days and you still have not received your order please get in touch. 01245 381933. We cannot be responsible for the condition of the order subsequently delivered, if we are not notified of any delay within this period.
Customers often ask us - to leave if out - please note, we advise against leaving live worms unattended, particularly during warm weather. We will not be responsible if their condition has deteriorated on your return. If a consignment has been left at the specific request of the customer, it then becomes the customers responsibility, we cannot be responsible if it subsequently disappears!
During the spring and summer months, we will NOT put on a request to leave in the greenhouse!
Most smaller orders are dispatched by post, whilst most posties are very helpful and will deliver next door if you are out, it is unfair to ask them to deliver to another street, leave a note and give you a ring!
Larger orders are usually sent by a carrier, these will need signing for on arrival, we cannot ask the driver just to leave the order somewhere, if you are going to be out, could you make arrangements with a neighbour?
We rely on your e-mail address to update you on dispatch of your order etc, if you give us an incorrect e-mail address you will not receive the updates, similarly if your telephone number is incorrect or left out altogether we cannot get in touch if necessary, please note, we do not sell or pass on any of your details, they are purely requested so we can provide a better service.
We do get a percentage of e-mail updates being returned, particularly with Hotmail or MSN, this is usually down to your spam filter settings, if you have ordered and not received an expected update please check your spam box.
Northern Ireland
All orders that are sent by normal first class post, Special Delivery or Standard Parcels include deliveries to Northern Ireland, this includes all worm weights upto and including 1 kilo, Lobworms, all Worm keepers and the .25kg and .375kg worm and bedding kits, any goods that have to be sent by a carrier, such as wormeries, will have to be priced individually - warning! carriers add a hefty surcharge to catch a ferry!
Sorry, some small print, if we do not make it clear, some customers will try it on ! :)
Please read our terms and conditions before ordering.
We do not send orders outside the UK. If you try to get round the sytem and place an order as if it is in the UK, it will be picked up manually, we will cancel the order and refund your card payment less the costs we incur from the banks for processing the payment and refund.
Thanks for reading and understanding, I hate the small print as well!
Nigel.
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