Important postal information - please read before ordering.

We dispatch Mondays, Tuesdays, Wednesdays and Thursdays but not Fridays, Saturdays, Sundays or Bank Holidays.

Royal Mail 1st class is hopefully and usually delivered next day after dispatch, this is not guaranteed so please allow extra delivery time, if after a couple of working days and you still have not received your order please get in touch with us on 01245 381933. We cannot be responsible for the condition of the order subsequently delivered, if we are not notified of any delay within this period.

Guaranteed deliveries
If your order is at all time critical, certainly within the 4 days allowed for delivery, we would strongly recommend using Guaranteed delivery, this option can be selected when checking out your order.
Please note, if your order is sent by Guaranteed Delivery and is not delivered on time (extremely rare!) we will refund the additional cost of this service, sorry but we will NOT refund the value of the whole order.
Guaranteed next day is a guarantee for the day after a normal dispatch day, IT IS NOT a guarantee we will dispatch on a Friday, Saturday, Sunday or any Bank Holiday.

Leaving "on the doorstep" (and elsewhere)
Customers often ask us - to leave if out - please note, we advise strongly against leaving live worms unattended, particularly during warm weather, they can quickly deteriorate in a short space of time. If a consignment has been left at the specific request of the customer it then becomes the customers responsibility, we will not be responsible if their condition has deteriorated on your return, we cannot be responsible if the worms are subsequently cooked, frozen or the order disappears!
We and the worms would be much happier if arrangements were made with a neighbour who understands they need to be kept out of sunlight and cool!

The tricky subject on "How long do we give Royal Mail to deliver?"
Royal Mail do not consider anything "lost" until 15 working days have elapsed, we cannot apply this to live creatures but we do give 4 working days before considering and sending out a replacement, if the goods should arrive during this time and are not in good condition due to the delay we will replace the goods, please see our full terms and conditions.

Most smaller orders are dispatched by post, whilst most posties are very helpful and will deliver next door if you are out, it is unfair to ask them to deliver to another street, leave a note and give you a ring!

Larger orders are usually sent by a carrier, sometimes, (usually wormeries) will need signing for on arrival, if you are going to be out, please give us instructions when placing the order, where it can safely be left at your risk, we would much prefer you make arrangements with a neighbour.

We rely on your e-mail address to update you on dispatch of your order etc, if you give us an incorrect e-mail address you will not receive the updates, similarly if your telephone number is incorrect or left out altogether we cannot get in touch if necessary, please note, we do not sell or pass on any of your details, they are purely requested so we can provide a better service.
We do get a percentage of e-mail updates being returned, particularly with Hotmail or MSN, this is usually down to your spam filter settings, if you have ordered and not received an expected update please check your spam box.

Northern Ireland
All orders that are sent by normal first class post, Special Delivery or Standard Parcels include deliveries to Northern Ireland, this includes all worm weights upto and including 2 kilo, Lobworms, all Worm keepers and the .25kg and .375kg worm and bedding kits, any goods that have to be sent by a carrier, such as wormeries, will have to be priced individually - warning! carriers add a hefty surcharge to catch a ferry!

Sorry, some small print, if we do not make it clear, some customers will try it on ! :)

Please read our terms and conditions before ordering

Orders for outside the UK. cannot be placed online, If you try to get round the sytem and place an order as if it is in the UK, it will be picked up manually, we will cancel the order and refund your card payment less the costs we incur from the banks for processing the payment and refund.
If you require an order for dispatch to within the European Union only, please call us on 01245 381933. and if we can help we will but there are some countries we will not dispatch goods to by post.

Thanks for reading and understanding, I hate the small print as well!

Nigel.